To help CSRs in the insurance agencies to focus on sales, plans have been implemented that shift the traditional salary-based compensation program.

In speaking with insurance consultants around the country about what helps differentiate a successful retail agency from others and contributes to profitable growth, all unequivocally cite having a true sales

Learn how “gamification” can create mutual synergy between employees and clients, and be used as a means to create higher levels of engagement.

  We are thrilled to announce that ReSource Pro has been named to IAOP’s Global Outsourcing 100 for the 6th consecutive year! We are in good company as everyone on

The article, Technology Adoption by the Numbers, tasks Insurance Organizations with examining process and people before automating.

ReSource Pro has always been committed to the philosophy and practice of social responsibility so we created a company Outreach Committee.

You can try to fill your Boot Camp gap by watching this 5 minute video of the event and checking out the recorded sessions on our Vimeo channel.

Chances are, your company’s paper processes aren’t costing it as much as the federal government’s are costing taxpayers.

A company without a strong commitment to good process will often lose time and money to waste.

In this article Dan discusses how agency standards and best practices might actually be bogging down staff and resources.