{"id":12696,"date":"2020-09-16T16:42:00","date_gmt":"2020-09-16T20:42:00","guid":{"rendered":"https:\/\/www.resourcepro.com\/prepare-your-workforce-for-automation\/"},"modified":"2024-07-15T10:14:56","modified_gmt":"2024-07-15T14:14:56","slug":"prepare-your-workforce-for-automation","status":"publish","type":"post","link":"https:\/\/www.resourcepro.com\/blog\/prepare-your-workforce-for-automation\/","title":{"rendered":"Prepare Your Workforce for Automation"},"content":{"rendered":"\n

Chris serves as executive vice president and chief information officer at ReSource Pro<\/em>.<\/p>\n\n\n\n

The insurance workforce of tomorrow will need to acquire new skills to adapt to an automated environment. So, how can your insurance organization begin to prepare your people for the changes ahead?<\/p>\n\n\n\n

1. Demystify the bots for employees<\/strong><\/h2>\n\n\n\n

Just like people, a bot that doesn\u2019t get along with its coworkers won\u2019t perform well within your organization. To make the most of an investment into automation, ensure your employees understand how bots can help them elevate their work, and what they need to do to work with one effectively.<\/p>\n\n\n\n

First, communicate how the human in the loop is still a critical part of automation. Bots aren\u2019t taking over whole processes, only the repetitive slivers of them. And they aren\u2019t perfect. If one small change happens in a bot\u2019s environment, the bot\u2019s outputs will be invalid. People are still essential for monitoring bots for accuracy and taking on the tasks in a process that are still too complex for automation. There are also upskilling opportunities for those who learn to debug and program bots.<\/p>\n\n\n\n

DOWNLOAD OUR EBOOK TO LEARN MORE<\/a><\/p>\n\n\n\n

2. Do the gemba walk<\/strong><\/h2>\n\n\n\n

Conducting a gemba walk means engaging in conversations with frontline employees to uncover hidden problems and solutions within your organization (read more here<\/a>). It\u2019s also a great method for discovering opportunities for automation. Once your employees understand how automation can help them, ask them to identify which processes they think can be automated in order to improve the value stream.<\/p>\n\n\n\n

3. Conduct a digital assessment<\/strong><\/h2>\n\n\n\n

The insurance organization of the future will be increasingly data-driven, which means that employees will need to have not only strong analytical skills, but also the right digital expertise. Create a method of measuring employees\u2019 digital knowledge, such as a survey, that will allow you to gauge proficiencies and preparedness in the appropriate areas. This could include general computer knowledge, or even AI and machine learning chops. Are your employees ready to work with advanced, digitally-based systems? You\u2019ll never know until you ask.<\/p>\n\n\n\n

4. Reskill or upskill where necessary<\/strong><\/strong><\/h2>\n\n\n\n

Using what you learned from your digital assessment, you can begin to identify areas where employee knowledge can be improved, then ensure they receive the training they need.<\/p>\n\n\n\n

The responsibility of auditing the work of bots and debugging them must fall to capable hands for the organization to benefit from automation. There are two key challenges for many insurance organizations on who will take ownership:<\/p>\n\n\n\n