<\/p>\r\n\r\n\r\n\r\n
A large managing general agent with a specialty property\/casualty program<\/p>\r\n\r\n\r\n\r\n
The client was struggling to keep up with call volume in its specialty program service center, while high employee turnover was taxing the productivity of account managers and preventing them from focusing on growing their accounts. This client needed licensed specialists to handle requests on its specialty package policies, ranging from certificates and insurance cards, to adding or deleting vehicle and driver information, to including additional insureds and issuing loss runs.<\/p>\r\n\r\n\r\n\r\n
ReSource Pro\u2019s Insurance Experience Center<\/a> (IX Center) provided comprehensive, turnkey policy servicing that enabled the client to improve its responsiveness and dedicate staff to growth opportunities. Our licensed account specialists enabled the client to meet its service commitments and focus its internal teams on growth.<\/p>\r\n\r\n\r\n\r\n The MGA writes a large specialty program in 48 states for the automotive aftermarket, a sector with significant growth opportunity. Its package policies combine property, general liability and commercial automobile coverages. Before engaging ReSource Pro, the client had been using temporary workers to take policy requests and transfer those to account managers. Even though the client\u2019s 10 account managers on the specialty program were responsible for growing the book, they frequently had to spend time training temps and responding to service requests. By outsourcing its policy service center to ReSource Pro, the client:<\/p>\r\n\r\n\r\n\r\n ReSource Pro\u2019s IX Center made a difference for this client by delivering reliable policy servicing. Our services for this client included answering calls and email requests, issuing and managing insurance certificates, issuing insurance ID cards, adding\/updating\/deleting policy information, and responding to loss run requests.<\/p>\r\n\r\n\r\n\r\n Our Solutions Solve Customer Experience Challenges<\/a><\/p>\r\n\r\n\r\n\r\n Improve the Customer Experience for Your Small Accounts<\/a><\/p>\r\n\r\n\r\n\r\n Achieving a Faster, More Efficient Insurance Customer Experience<\/a><\/p>\r\n\r\n\r\n Interested in finding out how our onshore customer service center can help your organization exceed customer expectations? Visit our\u00a0Insurance Experience Center<\/a>\u00a0page or\u00a0schedule a call<\/a>.<\/p>\r\n","protected":false},"excerpt":{"rendered":" \ufeffFind out how our Insurance Experience Center made a difference for one MGA, enabling them to meet service commitments and spend more time focused on sales production.<\/p>\n","protected":false},"author":6,"featured_media":13031,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"news-category":[],"insurance-segment":[28],"services":[352,33,30,31],"type-of-content":[38],"resource-type":[67],"class_list":["post-13030","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","insurance-segment-mga-wholesale","services-business-services","services-process","services-strategy","services-technology","type-of-content-blogs","resource-type-blog"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-04-19 11:01:21","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/posts\/13030","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/comments?post=13030"}],"version-history":[{"count":4,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/posts\/13030\/revisions"}],"predecessor-version":[{"id":15860,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/posts\/13030\/revisions\/15860"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/media\/13031"}],"wp:attachment":[{"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/media?parent=13030"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/categories?post=13030"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/tags?post=13030"},{"taxonomy":"news-category","embeddable":true,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/news-category?post=13030"},{"taxonomy":"insurance-segment","embeddable":true,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/insurance-segment?post=13030"},{"taxonomy":"services","embeddable":true,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/services?post=13030"},{"taxonomy":"type-of-content","embeddable":true,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/type-of-content?post=13030"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.resourcepro.com\/wp-json\/wp\/v2\/resource-type?post=13030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Impact and Results<\/strong><\/h2>\r\n\r\n\r\n\r\n
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Read More About Our IX Center<\/strong><\/h2>\r\n\r\n\r\n\r\n
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