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<\/p>\nAt ReSource Pro, we’re deeply committed to cybersecurity and business continuity. Here\u2019s a behind-the-scenes look at how our team responded to the recent global\u00a0CrowdStrike outage.<\/p>\n
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Affecting nearly three-quarters of all Windows operating systems, the outage tested our disaster recovery and business continuity plans. Thanks to our geo-diverse infrastructure, proactive approach to crisis management, and the hard work of our global teams, the incident resulted in minimal impact to our clients.<\/p>\n
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On\u00a0Friday, July 19th, a faulty update from\u00a0CrowdStrike Falcon sensor, a widely-used\u00a0Endpoint Detection and Response (EDR)\u00a0software, began causing\u00a0Blue Screen of Death (BSOD)\u00a0errors and repeated reboots on Microsoft Windows systems. The impact was global, affecting businesses and organizations around the world, including ReSource Pro.<\/p>\n
Our ability to recover quickly from this incident was largely because of our geo-diverse operations. Our teams in\u00a0China\u00a0were among the first to experience the outage, giving them a head start in troubleshooting and implementing remediation measures.<\/p>\n
By the time our teams in the U.S. woke up, much of the groundwork had already been laid, accelerating our overall recovery.<\/p>\n
By\u00a005:00 AM\u00a0on Saturday July 20th, we had achieved\u00a087% recovery\u00a0across all affected systems. This was largely due to the work of our China and India teams, who had been addressing the issue throughout their workday.<\/p>\n
The team fully restored critical client services by Monday morning in both China and India. Although the outage happened during the last hours of their workweek, our teams worked hard to ensure that\u00a0client operations\u00a0were not only restored but also caught up on any delayed work. This resulted in\u00a0minimal losses\u00a0and\u00a0negligible impact\u00a0to our clients’ operations.<\/p>\n
This\u00a024\/7 global coverage\u00a0helped us stay ahead of the problem, ensuring that our clients experienced minimal disruption.<\/p>\n
From the onset, communicating with our clients was a main priority. We provided clear, timely updates to all affected clients, keeping them informed about the situation and our recovery efforts. Transparency is always key in maintaining trust, and it’s especially important during cybersecurity incidents like this.<\/p>\n
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“Very impressed with how ReSource Pro managed this global outage. The communications were thorough, and your company resolved the issue timely, etc. So impressed and I\u2019ll write a formal follow-up but wanted to send my kudos in this text.”<\/p>\n
ReSource Pro Client<\/p><\/blockquote>\n
Key factors in our incident response<\/strong><\/h3>\n
While we are proud of our team and our management of this incident, we’re also committed to\u00a0continuous improvement. Events like this underscore the importance of maintaining a\u00a0resilient infrastructure\u00a0and a\u00a0well-prepared global team. Here are a few key takeaways from this experience:<\/p>\n
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- Geo-diversity matters: Our global presence allowed us to manage the recovery process around the clock. No matter the time zone, our teams were constantly working toward a resolution.<\/li>\n
- Proactive communication\u00a0is crucial: We kept our clients informed at every stage with timely and relevant updates. When organizations are at their most vulnerable, transparency helps to maintain relationships.<\/li>\n
- Testing and preparation\u00a0pay off: Our pre-existing\u00a0disaster recovery\u00a0and\u00a0business continuity plans\u00a0were essential. They guided our efforts, ensuring a quick response to the issue. Regular testing of these plans ensures we’re ready for future incidents.<\/li>\n<\/ol>\n
Looking ahead: Our commitment to cybersecurity<\/strong><\/h3>\n
October is Cyber Security Awareness Month – a helpful reminder of the\u00a0critical importance of cybersecurity\u00a0and\u00a0business continuity planning. At ReSource Pro, we’re constantly working to ensure that we are prepared to handle any potential disruptions.<\/p>\n
No organization can completely eliminate the risk of outages. However, a robust response plan can mean the difference between disaster and temporary inconvenience. Our\u00a0global reach,\u00a0quick response, and\u00a0strong communication\u00a0helped us mitigate the impact and ensure that our clients\u2019 operations were protected.<\/p>\n
We are proud of our team\u2019s hard work and dedication in managing this global outage, and we remain committed to safeguarding our clients’ operations through\u00a0resilient technology\u00a0and\u00a0proactive planning. We’re ready to help your team navigate software issues like the Crowdstrike outage, cyberattacks, and other unforeseen challenges.<\/p>\n